Service delivery policy
Sahi Setu sells digital services only. Nothing is shipped physically. This policy explains how each paid service is delivered. It sits alongside our terms, pricing and refund policy.
1. Subscription plans (Shield, Plus, Family)
Your plan is activated in the app as soon as the payment is confirmed, usually within a few minutes. The plan's limits (documents, vehicles, evidence items, explanations, advocate minutes, advice requests and drafts) show in the app, together with how much you have used. Plans do not renew automatically.
2. Document explanation, advice and advocate consultations
You raise a request in the app. Answers, notes and consultation records are delivered inside the app, you are notified when they are ready, and calls are placed through the app. If we cannot deliver a request you have been charged for, see the refund policy.
3. Document drafting
Template documents are generated immediately for you to download as a PDF. Documents you send to our team to finish are returned in the app, and you are notified when they are ready.
4. MSME (Udyam) registration
After you submit your business details and pay the filing fee, our agent files your application on the government Udyam portal and calls you for the Aadhaar OTP the portal requires. The Udyam certificate is saved to your vault once the portal issues it. If we cannot file your application, the fee is refunded in full.
5. Wallet top-ups
Wallet balance for extra advocate call time is credited to your wallet as soon as the payment is confirmed.
6. If something doesn't arrive
Contact support@sahisetu.com or +91 93100 29327 with your registered mobile number and the payment reference.